Cancellation Policy
| Last updated: | 22 July 2025 |
| Applies to | DynaTag AG (Switzerland) and DynaTag Europe VOF (Netherlands) |
| Affected websites: | www.dynatag.com, www.dynatag.ch, dynatag.shop, shop.dynatag.ch |
| Managed by | DynaTag Europe VOF & DynaTag AG |
1. Right of Withdrawal (EU Consumer Protection Law)
According to the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 30 business days after receiving the order, without providing any reason.
2. Cancellation Timeframes
| Type of Cancellation | Timeframe |
|---|---|
| Before dispatch | Anytime |
| After dispatch (not yet received) | Within 30 business days after delivery |
| Digital products (not used) | Within 30 business days, unless the download has started |
| Non-cancellable products | No right of withdrawal (see section 3) |
3. Non-Cancellable Items
The following items are excluded from the right of withdrawal:
- Customized or personalized products
- Software or digital content where the download has already started
- Products explicitly marked as “non-returnable”
4. Return Conditions After Withdrawal
If the goods have already been delivered, they must be returned within 30 business days after the withdrawal.
Return Conditions:
- Unused and in original packaging
- No damage or missing parts
- Proof of purchase included
- RMA form (Return Merchandise Authorization) recommended
5. Return Shipping Costs
| Reason for Return | Who Pays Return Shipping? |
|---|---|
| Defective or incorrect item | DynaTag |
| Change of mind or incorrect item ordered | Customer |
6. Refund Policy
- Refunds will be processed within 14 business days after receipt of the returned item.
- Refunds will be issued using the original payment method.
- Shipping upgrades and restocking fees (if applicable) are non-refundable.
- Partial refunds may apply for damaged or incomplete returns.
7. Cancellation Process
To cancel your order, please contact us in writing via:
- Email: support@dynatag-europe.com
- Contact form on the website
- Postal mail (not recommended for urgent cancellations)
You may use the EU Standard Withdrawal Form, but it is not required.
8. Exchange Instead of Cancellation
If you prefer an exchange, please contact us within the withdrawal period. Exchanges are subject to the same conditions as returns.
9. Business Customers (B2B)
Orders placed under a business account or for resale purposes are excluded from the right of withdrawal unless otherwise agreed in the contract.
10. Fraud Protection
To prevent abuse, we reserve the right to:
- Request proof of identity or delivery
- Refuse cancellations in case of suspected fraud
- Withhold refunds until investigations are complete
11. Cancellations by DynaTag
We reserve the right to cancel orders for reasons including, but not limited to:
- Failed payment or suspected fraud
- Product not available
- Incorrect pricing due to technical error
- Violation of our terms of service
In such cases, you will be notified immediately and any payments made will be fully refunded.
12. Return Address
DynaTag Europe VOF
Ganzeweide 48
6413 GG Heerlen
Netherlands
13. Downloadable Forms
Currently, no digital form is available (in preparation).
14. Business Hours & Support
Company Name: DynaTag Europe VOF
Chamber of Commerce (KVK): 96424249
VAT Number: NL867604931B01
Business Address: DynaTag Europe Shop, Ganzeweide 48, A6413 GG Heerlen, Netherlands
E-Mail: support@dynatag-europe.com
Phone Number: +31 6 13092743
Business Hours: 9:00 AM – 6:00 PM (Monday–Friday), (GMT+01:00) Central European Standard Time (Amsterdam)
Head Office: DynaTag AG, c/o Domizilagentur GmbH, Badenerstrasse 580, 8048 Zurich, Switzerland