Return & Refund Policy
| Last updated: | 22 July 2025 |
| Applies to | DynaTag AG (Switzerland) and DynaTag Europe VOF (Netherlands) |
| Affected websites: | www.dynatag.com, www.dynatag.ch, dynatag.shop, shop.dynatag.ch |
| Managed by | DynaTag Europe VOF & DynaTag AG |
Do We Accept Returns?
Yes, we accept returns for eligible products under the conditions outlined below.
How to Initiate a Return
- Contact Us: Email our customer service team at support@dynatag-europe.com with your order number and reason for the return. If the item is damaged or defective, please include photos.
- Prepare Your Item: Items must be unused, in original packaging, with all tags and labels intact.
- Return Method:
- In-store returns: Dynatag Europe Shop, Ganzeweide 48 A, 6413 GG Heerlen, Netherlands
- Mail returns: support@dynatag-europe.com
Important notice: Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Product Condition Accepted for Return
We only accept returns for items that are:
- New
- Unused
- In original packaging with all original components included
Return Window
You may return your item within 30 business days (Monday-Friday) from the date of delivery, in accordance with the EU Consumer Rights Directive.
Do You Charge a Restocking Fee?
No, we do not charge any restocking fees for returned items.
Return Shipping Costs
| Return Reason | Who Pays? |
|---|---|
| Item is defective or incorrect | We cover all costs |
| Customer ordered the wrong product/changed mind | Customer pays actual return shipping cost |
Return Address
Dynatag Europe Shop
Ganzeweide 48 A, 6413 GG Heerlen, Netherlands
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong product, please contact us within 30 business days (Monday-Friday) of delivery.
To expedite the resolution, include:
- Order number
- Description of the issue
- Clear photos of the product and packaging
We will cover return shipping and offer a replacement or full refund.
Items That Cannot Be Returned
The following items are not eligible for return:
- Used, damaged, or altered items due to misuse
- Items returned after 30 business days (Monday-Friday) without prior approval
- Items not in original packaging or missing components
- Gift cards, clearance, or final sale items (if applicable)
Do You Offer Exchanges?
Yes, we offer product exchanges if you received a defective or incorrect item.
If you want to exchange for a different product or variant (size, color, etc.), return the original product as per policy and place a new order for the desired item.
Refund Procedure
- Once we receive and inspect your return, we will notify you via email.
- If approved, we will issue a full refund (minus return shipping if applicable) to your original payment method.
- Refunds are processed within 14 business days (Monday-Friday) after approval.
- Depending on your bank or payment provider, it may take an additional few days for the refund to appear in your account.
Contact Information
Business name: DynaTag Europe VOF
KVK-nummer: 96424249
VAT number: NL867604931B01
Business Address: Dynatag Europe Shop, Ganzeweide 48 A, 6413 GG Heerlen, Netherlands
E-Mail: support@dynatag-europe.com
Phone Number: +31 6 13092743
Business Hours: 9 AM – 6 PM (Monday-Friday), (GMT+01:00) Central European Standard Time (Amsterdam)
Headquarter: DynaTag AG, c/o Domizilagentur GmbH, Badenerstr. 580, 8048 Zürich, Switzerland