General Terms & Conditions

Terms of Service

Last updated:22 July 2025
Applies toDynaTag AG (Switzerland) and DynaTag Europe VOF (Netherlands)
Affected websites:www.dynatag.com, www.dynatag.ch, dynatag.shop, shop.dynatag.ch
Managed byDynaTag Europe VOF & DynaTag AG

By accessing or purchasing from any of our websites, you agree to comply with and be legally bound by these Terms.

1. Company Details

Business name: DynaTag Europe VOF
KVK-nummer: 96424249
VAT number: NL867604931B01
Business Address: Dynatag Europe Shop, Ganzeweide 48 A, 6413 GG Heerlen, Netherlands
E-Mail: support@dynatag-europe.com
Phone Number: +31 6 13092743
Business Hours: 9:00 AM - 6:00 PM (Monday - Friday), (GMT+01:00) Central European Standard Time (Amsterdam)

Headquarter: DynaTag AG C/O: Domizilagentur GmbH, Badenerstr. 580, 8048 Zuerich, Switzerland.

2. Products & Services

We provide secure tagging, recovery systems, accessories, and cloud-based identity services. All descriptions, images, and pricing are subject to change without notice. We reserve the right to modify or discontinue products without liability.

3. Orders & Payments

  • Orders are confirmed only after successful payment.
  • Accepted payment methods: Credit/Debit Cards, PayPal, iDEAL, Klarna, etc.
  • All prices include applicable VAT and are displayed in EUR €.
  • We reserve the right to cancel any order suspected of fraud or pricing errors.

4. Shipping & Delivery

  • Orders are fulfilled from the Netherlands via PostNL and other EU-compliant couriers.
  • Shipping available only to EU member states.
  • Estimated delivery:
    • In-stock: 2–3 business days (Monday-Friday)
    • Pre-order: up to 30 business days (Monday-Friday)

See our Shipping Policy for more information.

5. Returns, Refunds & Exchanges

  • Return window: 30 business days (Monday-Friday) from delivery date
  • Refund processing: within 14 business days (Monday-Friday) of receiving the item
  • Condition: item must be unused, in original packaging
  • Customer is responsible for return shipping unless item is faulty or incorrect

See full Return & Refund Policy.

6. User Accounts

  • You are responsible for maintaining your account confidentiality.
  • We may suspend or terminate accounts for violation of these Terms or misuse.

7. Intellectual Property

All content, trademarks, code, and product designs are the intellectual property of DynaTag AG or licensed partners. Use, reproduction, or distribution without prior permission is strictly prohibited.

8. Acceptable Use

By using our site, you agree not to:

  • Use our services for illegal or unauthorized purposes
  • Disrupt site performance or security
  • Misrepresent yourself or impersonate others
  • Copy or misuse site content, trademarks, or media

9. Limitation of Liability

We are not liable for:

  • Losses due to third-party delays, delivery issues, or misuse
  • Indirect or incidental damages
  • Service interruptions or technical issues beyond our control

Our total liability is limited to the value of the product or service purchased.

10. Warranty Disclaimer

All products are provided “as-is” unless otherwise stated. We do not guarantee uninterrupted or error-free website use.

11. VAT & Tax Compliance

We comply with VAT OSS regulations across the EU. All invoices are issued with the applicable VAT of Netherlands (21%).

12. Force Majeure

We are not liable for delays or non-performance due to circumstances beyond our control, including but not limited to natural disasters, war, strikes, government restrictions, or technical outages.

13. Third-Party Services

We may link or integrate with third-party services (e.g., Google, PayPal). We are not responsible for their practices, terms, or content. Your use of their services is subject to their own terms.

14. Governing Law & Jurisdiction

  • For EU customers: governed by Dutch Law, court jurisdiction: Heerlen
  • For Swiss/international matters: governed by Swiss Law, court jurisdiction: Zurich

15. Termination of Use

We reserve the right to terminate access to our site or services at any time, with or without notice, for conduct violating our Terms or laws.

16. EU Digital Services Act (DSA) Notice

We comply with the DSA in ensuring transparency, data rights, and consumer protections. You have the right to appeal moderation decisions and request explanation of automated actions taken on your data or account.

17. Google Merchant Center (GMC) Compliance

Our policies and terms comply with all relevant Google Merchant Center standards, including:

  • Transparent pricing and taxes
  • Clear refund and return conditions
  • Secure checkout process
  • Accurate product descriptions and legal disclosures

18. Indemnification

You agree to indemnify and hold DynaTag, its officers, agents, and affiliates harmless from any claim or demand arising out of your breach of these Terms or misuse of our services.

19. Severability

If any part of these Terms is found invalid or unenforceable, the rest will continue to apply in full force.

20. Entire Agreement

These Terms, along with our Privacy Policy, Cookie Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and DynaTag regarding your use of our services.

21. Updates to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page. Continued use of the website means acceptance of any updates.

22. Contact Us

Business name: DynaTag Europe VOF
KVK-nummer: 96424249
VAT number: NL867604931B01

Business Address: Dynatag Europe Shop, Ganzeweide 48 A, 6413 GG Heerlen, Netherlands
E-Mail: support@dynatag-europe.com
Phone Number: +31 6 13092743
Business Hours: 9:00 AM - 6:00 PM (Monday - Friday), (GMT+01:00) Central European Standard Time (Amsterdam)

Headquarter: DynaTag AG C/O: Domizilagentur GmbH, Badenerstr. 580, Zuerich, 8048, Switzerland.