Payment Policy

This Payment Policy explains the accepted payment methods, security standards, billing processes, and important terms related to purchases from our online store. Please read this policy carefully before placing an order.

1. Accepted Payment Methods

• Credit & Debit Cards (Visa, MasterCard, American Express)
• iDEAL
• Bancontact
• EPS
• PayPal
• Google Pay
• Revolut Pay
• Klarna (Buy Now, Pay Later – region dependent)
• Bank Transfer
• Invoice Payment (for verified business clients only)

Note: Certain payment methods may not be available in your country.

2. Currency

• All prices are listed and charged in Euros (€).
• Currency conversions (if applicable) are handled by your bank/payment provider.

3. Payment Security

• All transactions are SSL-encrypted.
• We do not store your credit card or PayPal information.
• Payments are processed through PCI DSS-compliant gateways (e.g., Stripe, Klarna, PayPal).

4. Order Cut-Off Time

• Orders placed before 2:00 PM (GMT+01:00), Monday–Friday, are processed the same day.
• Orders placed after 2:00 PM or on weekends/holidays are processed the next business day.

5. Billing & Invoices

• Once payment is received, a digital invoice will be emailed to you.
• You can also download your invoice from your account under "Orders".
• Businesses with a valid EU VAT number may request VAT-exempt invoices.

6. Bank Transfer Instructions

• Our bank details and order number will be sent via email after checkout.
• Orders are shipped once full payment is received.
• Please include your Order ID in the payment reference.

7. Fraud Prevention

• Suspicious or high-value orders may require additional verification.
• We reserve the right to cancel or refuse orders flagged as fraudulent.
• Multiple failed payment attempts may result in account suspension.

8. Payment Failures & Declines

• Check your card/bank details or use an alternative payment method.
• Contact your bank to verify that online payments are allowed.
• Still having trouble? Email us at support@dynatag-europe.com

9. Refunds & Chargebacks

• Refunds are issued to your original payment method.
• Please allow up to 14 business days after approval for the refund to reflect.
• For any incorrect charges, contact us before initiating a chargeback.

10. Region-Specific Availability

11. B2B Customers

• Invoice payment is available for verified business clients.
• To request B2B access, contact support@dynatag-europe.com

12. Important Notes

We do not accept:

•  Cash on delivery (COD)
•  Cryptocurrency
•  Money orders or personal checks

If your selected method is unavailable, please choose an alternative during checkout.

13. Contact Information

Business name: DynaTag Europe VOF

KVK number: 96424249

VAT number: NL867604931B01

Business address: DynaTag Europe Shop, Ganzeweide 48 A, 6413 GG Heerlen, Netherlands

E-Mail: support@dynatag-europe.com

Phone Number: +31 6 13092743

Business hours: 9:00 AM - 6:00 PM (Monday - Friday), (GMT+01:00) Central European Standard Time (Amsterdam)

Head office: DynaTag AG, c/o Domizilagentur GmbH, Badenerstrasse 580, 8048 Zurich, Switzerland