Privacy Policy

This Privacy Policy describes how DynaTag AG and DynaTag Europe VOF (“we,” “us,” “our”) collect, use, and protect your personal data when you use our websites and services.

We respect your privacy and ensure your data is processed securely and lawfully in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Company Information

Business name: DynaTag Europe VOF

KVK-nummer: 96424249

VAT number: NL867604931B01

Business Address: Dynatag Europe VOF, Ganzeweide 48 A, 6413 GG Heerlen, Netherlands

E-Mail: support@dynatag-europe.com

Phone Number: +31 6 13092743

Business Hours: 9 AM - 6 PM (Monday-Friday), (GMT+01:00) Central European Standard Time (Amsterdam)

Headquarter: DynaTag AG, c/o Domizilagentur GmbH, Badenerstr. 580, Zuerich, 8048, Switzerland

2. What Data We Collect

a. Personal Information You Provide

• Full name
• Billing & shipping address
• Phone number
• Email address
• Payment details (via secure payment providers)
• Product reviews or customer support messages

b. Automatically Collected Information

• IP address
• Device and browser type
• Cookies and tracking data
• Site navigation and usage behavior (via Google Analytics, etc.)

3. Legal Basis for Processing Your Data (GDPR)

4. How We Use Your Information

• Process and deliver your orders
• Provide customer service and respond to inquiries
• Send transactional or promotional emails
• Detect fraud and ensure site security
• Improve website functionality and personalize user experience
• Comply with legal or financial obligations

5. Cookies and Tracking Technologies

We use cookies and similar technologies (Google Analytics, Facebook Pixel, etc.) for:

• Session tracking
• Shopping cart functionality
• Measuring site traffic
• Retargeting ads (only with consent)

You can manage your cookie preferences anytime in your browser, in the website footer or through our Cookie Settings.

6. Who We Share Your Data With

We do not sell your data. We may share your data with:

• Payment processors (e.g., PayPal, Stripe)
• Shipping providers (e.g., PostNL)
• Marketing platforms (e.g., Meta/Facebook, Google Ads)
• Analytics providers (e.g., Google Analytics)
• Legal authorities when required by law

All third parties are vetted and contractually bound to protect your data.

7. International Data Transfers

Some data may be processed outside the EU (e.g., Switzerland). We ensure appropriate protections via:

• Adequacy decisions (e.g., Switzerland)
• Standard Contractual Clauses (SCCs) where applicable

8. Data Security

• SSL encryption (HTTPS)
• Encrypted payment gateways
• Firewalls and access controls
• Routine backups and vulnerability scanning
• Staff training on data privacy

9. Data Retention

We retain your data only as long as necessary to:

• Provide the services you requested
• Fulfill legal, tax, and warranty obligations
• Resolve disputes or enforce agreements

You may request deletion at any time (see Section 11).

10. Children's Privacy

Our products such as SOS bracelets can also be expressly used for children and infants, e.g. at large events or when travelling. Parents or legal guardians may enter personal data of the child on the SOS bracelet.

DynaTag does not collect or process children’s data without the consent of parents or legal guardians. Responsibility for the accuracy, completeness and disclosure of such data lies solely with the parents or legal guardians.

If we become aware that children’s data has been transmitted to us directly without parental consent, we will delete it immediately.

11. Your Rights Under GDPR

You have the following rights:

• Access: Request a copy of your data
• Rectification: Correct incorrect data
• Erasure: Request deletion (“right to be forgotten”)
• Restriction: Limit data processing
• Objection: Object to marketing or profiling
• Portability: Receive data in a portable format
• Withdraw consent at any time

To exercise your rights, email support@dynatag-europe.com

12. Your Right to File a Complaint

If you believe your data is being misused, you have the right to lodge a complaint with your local Data Protection Authority (DPA). Dutch users may contact the Autoriteit Persoonsgegevens at autoriteitpersoonsgegevens.nl.

13. Third-Party Links

Our website may contain links to third-party websites or tools. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before sharing personal data.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. You’ll be notified of material changes via email or a notice on our website. The date of the latest update will always be visible at the top.

15. Contact Information

If you have any questions or concerns regarding this policy or your personal data, contact:

Business name: DynaTag Europe VOF

KVK-nummer: 96424249

VAT number: NL867604931B01

Business Address: Dynatag Europe Shop, Ganzeweide 48 A, 6413 GG Heerlen, Netherlands

E-Mail: support@dynatag-europe.com

Phone Number: +31 6 13092743

Business Hours: 9 AM - 6 PM (Monday-Friday), (GMT+01:00) Central European Standard Time (Amsterdam)-europe